Team Build Carried out this pilot scheme for Northumberland County Council. It involved the commercial refurbishment and creation of an existing customer contact centre and public library. The three-storey building now includes a customer contact centre at the top, a facility providing information about council and partner organisation services on the first floor and a relocated library on the ground floor.
The multi-purpose facility, was seen as the model for transformed “front office” services for people across Northumberland. People are now able to use it to borrow books, use computers, pay bills, access learning and skills opportunities, get information about health, register births, deaths and marriages and make complaints about council services.